Shipping Policy

Thank you for shopping with us! We work hard to get your order to you as quickly as possible.

Processing Time

• Orders are typically processed within 1–2 business days, except as stated with preorders, backorders, etc.
• Orders placed on weekends or holidays will begin processing the next business day.
• During product launches, holidays, or promotional events, processing times may be slightly longer.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days (when available)
• Overnight Shipping: Next business day (where available)

Delivery estimates begin once your order has shipped, not when it is placed.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information.

International Shipping

We ship to select international destinations. Shipping costs, duties, taxes, customs fees, and import charges are the responsibility of the customer unless otherwise stated.

Delivery times for international orders vary by destination and customs processing.

Incorrect Shipping Information

Please verify your shipping address before placing your order. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

Lost or Damaged Packages

If your package is lost, arrives damaged, or appears to have been mishandled during transit, please contact us within 7 days of delivery (or expected delivery). We'll work with the shipping carrier to help resolve the issue.

Delayed Shipments

While we do our best to meet estimated delivery times, delays caused by weather, carrier issues, customs, or other events outside our control may occur. We appreciate your patience in these situations.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: customercare@portabidets.com