PortaBidets FAQ — Setup & Support
I can’t figure out how to install my Traveler.
No worries — setup is quick once you see it in action!
👉 Watch the Traveler Setup Guide
This short video walks you through attaching The Traveler to any toilet, including tips for fit and adjustment.
My video shows a black micro suction pad, but mine is white — did I get the wrong part?
Nope! We switched to a white micro suction pad in production for improved performance and a cleaner look.
You’ll see a blue tab — peel that off to remove the protective film. Underneath is the white micro suction pad, ready to use.
I didn’t receive a battery in my shipment, but I added one during the Kickstarter campaign.
That’s expected! We redesigned The Traveler to include a built-in rechargeable battery that charges via USB-C, so no separate battery is needed.
Everyone who originally added a battery received a credit on PledgeBox for that purchase.
How do I charge my Traveler?
Use the included USB-C cable and plug into any standard USB port, wall adapter, or power bank.
A full charge typically takes about ~2 hours and lasts through dozens of uses depending on spray pressure and duration.
My Traveler won’t stick to the toilet seat — what should I do?
Make sure the surface is clean and dry before pressing the micro suction pad in place.
If it loses grip, gently rinse it with water and let it air dry — that reactivates the suction’s stickiness.
Do I need the toilet spacer for cruise ship toilets?
Some cruise ship toilets have a hollow seat with a raised lip. If your Traveler doesn’t sit flush, you may need our Cruise Ship Toilet Spacer (see Accessories).
Where can I ask questions, share feedback, or see tips from other users?
Join our private Facebook group: PortaBidets VIP Community. You’ll find FAQs, setup tips, and a growing community of Traveler owners.
Need more help? Email support@portabidets.com.
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